Technical Support

Keller Executive Search International

Responsible for diagnosing and resolving technical issues for customers. Providing advanced technical assistance and ensuring customer satisfaction through various support channels.

Posted 5/20/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNSLinuxMacOSServiceNowTCP/IP

About the role

Key responsibilities & impact

**Job Summary****The Technical Support role is responsible for providing first-line and/or advanced technical assistance to customers, internal users, or partners. This position involves diagnosing and resolving technical issues, guiding users through solutions, and ensuring a high level of customer satisfaction.**
**Key Responsibilities****- Provide technical support via phone, email, chat, or ticketing systems**- Troubleshoot hardware, software, network, and system-related issues**- Diagnose problems and implement effective solutions in a timely manner**- Escalate complex or unresolved issues to higher-level support teams**- Document incidents, solutions, and troubleshooting steps in support systems**- Install, configure, and maintain systems, applications, and devices**- Assist with system upgrades, patches, and routine maintenance**- Monitor system performance and proactively identify potential issues**- Educate users on best practices and proper system usage**- Collaborate with cross-functional teams (IT, engineering, product teams)

Requirements

What you’ll need

**Required Skills & Qualifications****- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)**- Proven experience in technical support, help desk, or IT services**- Strong troubleshooting and problem-solving skills**- Knowledge of operating systems (Windows, macOS, Linux)**- Familiarity with networking concepts (TCP/IP, DNS, VPN)**- Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira)**- Good understanding of hardware components and peripherals**- Strong communication and customer service skills**- Ability to work independently and under pressure

Benefits

Comp & perks

**Preferred Qualifications****- Certifications such as CompTIA A+, Network+, or ITIL**- Experience supporting enterprise applications or cloud platforms (e.g., Microsoft 365, Azure, AWS)**- Knowledge of cybersecurity basics**
**Key Competencies****- Customer-focused mindset**- Attention to detail**- Analytical thinking**- Time management**- Team collaboration**- Adaptability**
**Work Environment****- May require shift work (including nights/weekends depending on “N” designation)**- Office-based, remote, or hybrid setup**- Fast-paced support environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingproblem-solvingoperating systemsnetworking conceptsticketing systemshardware componentssystem upgradessystem performance monitoringsystem installation

Soft Skills

communicationcustomer serviceindependenceability to work under pressure

Certifications

Bachelor’s degree in ITBachelor’s degree in Computer Science