Keller Executive Search International

Chief Operating Officer – Pet Care & Nutrition

Keller Executive Search International

full-time

Posted on:

Location Type: Remote

Location: Portugal

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Salary

💰 €106,000 - €110,000 per year

Job Level

Lead

About the role

  • Establish and maintain operational cadence including weekly scorecards, priorities, and structured issue resolution across the remote team
  • Build and lead a high-performing team of approximately 20 direct reports and contractors, ensuring clear accountability and consistent delivery on deadlines
  • Implement role scorecards, performance metrics, and coaching frameworks to drive excellence and team development
  • Create a positive, purpose-driven culture that attracts and retains talented individuals in a fully remote environment
  • Drive end-to-end DTC operations including fulfilment, inventory management, customer experience, and analytics integrity
  • Lead data-informed experimentation and customer journey optimisation to scale revenue and improve retention metrics
  • Manage and optimise Shopify platform, subscription models, and recurring revenue streams
  • Understand and apply retention economics (LTV:CAC ratios, cohort analysis, repeat purchase drivers)
  • Balance growth initiatives with profitability through conversion rate optimisation and multi-channel attribution
  • Support expansion into UK and EU markets, navigating regulatory requirements for pet and human supplement categories
  • Address distribution challenges and identify growth opportunities in new geographic markets
  • Collaborate on market entry strategies whilst maintaining operational excellence in existing markets
  • Act as trusted partner to the CEO, enabling him to focus on content creation, community engagement, and thought leadership
  • Exercise sound judgement in decision-making whilst building trust and earning autonomy over time
  • Communicate clearly and regularly, adapting to the CEO's communication style and time zone shifts
  • Leverage AI systems and automation tools to improve operational efficiency without compromising customer care quality
  • Maintain tech-oriented approach to systems development and process optimisation
  • Ensure analytics integrity and data-driven decision-making across all functions

Requirements

  • Minimum 5 years of C-suite or senior operations leadership experience in a direct-to-consumer e-commerce company
  • Proven track record of scaling revenue, retention, and profitability in an e-commerce environment (specific metrics and outcomes required)
  • Deep expertise in e-commerce operations including Shopify platform management, subscription models, inventory management, and fulfilment operations
  • Strong understanding of DTC metrics including retention economics, LTV:CAC ratios, cohort analysis, and conversion rate optimisation
  • Demonstrated team-building and people management capabilities including hiring, onboarding, coaching, and managing performance
  • Excellent written and verbal English communication skills with ability to communicate clearly across remote teams
  • High emotional intelligence with proven ability to build trust, manage relationships, and navigate founder-led organisational dynamics
  • Technology-oriented mindset with experience implementing systems and process improvements
  • Availability to work core hours aligned with Pacific Time Zone (minimum 6 hours between 8:00–16:00 PT / 17:00–01:00 CET)
  • Legal authorisation to work in your country of residence as an independent contractor or employee (employment structure varies by location)
Benefits
  • Salary Range: €106,000 – €110,000 per annum (depending on experience and location)
  • Base salary: €106,000 – €110,000
  • Performance bonus based on agreed KPIs
  • 10 statutory holidays (varies by country of residence)
  • 2 weeks paid time off (increases with tenure)
  • Sick leave in accordance with local regulations
  • Health benefits may be available depending on country of residence and employment structure
  • Fully remote work environment with flexibility in location
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
e-commerce operationsShopify platform managementsubscription modelsinventory managementfulfilment operationsretention economicsLTV:CAC ratioscohort analysisconversion rate optimisationdata-driven decision-making
Soft Skills
team-buildingpeople managementcommunication skillsemotional intelligencetrust buildingrelationship managementdecision-makingadaptabilitycoachingperformance management