Consumer Support Specialist – Weekend Shift

Keeper Security, Inc.

Consumer Support Specialist role contributing expertise to Keeper’s B2C Support team. Resolving inquiries via phone, email, and chat within a cybersecurity company.

Posted 6/2/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

Android

About the role

Key responsibilities & impact

Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
Recognize, document, and alert management of trends in customer calls, chats or emails
Proactively identify product improvements, identify and reproduce bugs, report and escalate to management
Apply a positive and professional attitude and image for all customers and stakeholders
Maintain quality in a fast-paced environment
Ability to uphold company policy and procedures
Maintain confidential data and and customer information
Follow outlined procedures as they pertain to support team guidelines
Ability and drive to perform other core role functions as assigned by management

Requirements

What you’ll need

1+ years of experience in a customer service or support role or equivalent training and certifications
Hands-on proficiency in Microsoft Office Suite and GSuite
Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems.
Must have strong typing skills - i.e. 40+ wpm
Must be polite, organized, punctual and detail oriented
Empathetic and patient with a customer first mindset
Excellent communication skills, both verbal and written
Proven experience succeeding in a high volume work environment with the ability to multitask
Ability to manage time effectively while working independently
Act as a self-motivated, curious learner and a team player

Benefits

Comp & perks

Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesupport roletyping skillsMicrosoft Office SuiteGSuiteMac operating systemAndroid operating systemWindows operating system

Soft Skills

communication skillsempatheticpatientorganizedpunctualdetail orientedself-motivatedcurious learnerteam playermultitasking