Manager, Customer Success Management – AMER

Keeper Security, Inc.

Manager of Customer Success Management for Keeper Security overseeing a team in B2B cybersecurity sales. Responsible for driving sales targets and optimizing growth strategies.

Posted 5/23/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead, manage and motivate a team of Customer Success Managers focused on actioning renewals, expansions and upsells and driving revenue growth
Drive revenue retention via a highly efficient, scalable customer renewal engine
Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
Help directly manage Tier 1, high priority client relationships
Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio
Proactively monitor assigned client health through quantitative and qualitative means
Own the optimization of contracts and other documents supporting renewals
Scale, recruit, mentor and grow the account management team, ensuring the right structure, talent and processes are in place for success
Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity
Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategize for success
Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimize sales conversations and outcomes
Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting
Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging
Continuously refine and optimize sales processes and tools to improve efficiency and effectiveness
Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics
Drive a high-energy, positive sales culture that motivates the team to perform at their best
Ability to travel to and from customer meetings (locally, nationally, and internationally) & rent and/or operate a vehicle on behalf of the company

Requirements

What you’ll need

4+ years of experience in full cycle SaaS sales (with a focus on upselling and expansion), IAM or cybersecurity experience is required
3+ years of proven full cycle sales leadership, team lead or management experience
Proven track record of meeting or exceeding sales targets held by a sales team
Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred
Ability to construct, present and execute territory-level sales strategies
Strong leadership, communication, and interpersonal skills, with the ability to inspire, mentor and develop a team
Data-driven mindset with experience analyzing sales metrics to drive decision-making
Ability to adapt in a fast-paced, ever-changing market environment
Strong problem-solving skills, with the ability to handle challenges and find creative solutions
Ability to travel up to 20% of the time
Bachelor's degree in Business, Marketing, or a related field.

Benefits

Comp & perks

Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS salessales leadershipupsellingexpansionsales strategiessales metrics analysisCRM systemsSalesforcecontract optimizationforecasting

Soft Skills

leadershipcommunicationinterpersonal skillsmentoringteam developmentproblem-solvingadaptabilitycoachingstrategic supportmotivation