Keeper Security, Inc.

Implementation Specialist

Keeper Security, Inc.

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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About the role

  • Oversee the delivery of Keeper’s software for all customers including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products
  • Tailor our solutions to meet the specific needs and objectives of each customer, ensuring a personalized and effective experience
  • Offer continuous technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required
  • Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
  • Gather feedback from customers and collaborate with the product development team to improve the functionality and usability of our solutions
  • Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope
  • Maintain consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns

Requirements

  • 2+ years of progressive experience in SaaS support and/or implementation
  • Experience with Salesforce
  • Experience with Google docs and MS-office tools
  • Experience in SaaS deployment with security software experience preferred
  • Proficiency in leading external customer engagements
  • Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team, across global regions and time zones
Benefits
  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS supportSaaS implementationSaaS deploymentsecurity software
Soft Skills
communication skillsinterpersonal skillsanalytical skillsproblem-solving skillscustomer relationship managementindependent workteam collaboration