Keeper Security, Inc.

Training Specialist

Keeper Security, Inc.

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Job Level

Junior

About the role

  • Deliver structured customer training sessions using established materials and guidance to support the adoption of Keeper products
  • Facilitate virtual training sessions, workshops, and (where applicable) webinars while encouraging participant engagement and interaction
  • Use and maintain existing training materials and learning resources, contributing minor updates or improvements when identified
  • Incorporate approved interactive elements into training sessions to support engagement and learning retention
  • Engage with customers to understand training needs and gather feedback through undefined processes
  • Provide post-training follow-up and basic support to reinforce learning outcomes and address common questions
  • Maintain accurate documentation of training sessions and customer interactions to support continuity
  • Follow established training standards, workflows, and documentation practices
  • Communicate clearly and professionally with customers in English, both verbally and in writing
  • Support basic LMS user needs, including login questions, course access, and directing users to appropriate training resources
  • Assist with updating training modules and materials in accordance with established approval and review processes

Requirements

  • 1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment
  • English fluency (both verbal and written)
  • Strong understanding of SaaS products and technologies
  • Excellent communication and presentation skills
  • Ability to adapt training content to varying audience needs and skill levels
  • Ability and willingness to consistently maintain working hours
  • Exceptional organizational and project management skills
  • Experience with Google Docs and MS-office tools
  • Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team, across global regions and time zones
Benefits
  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental Life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above-market annual bonuses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training developmenttraining deliverySaaS productscustomer servicepresentation skillsanalytical skillsproblem-solving skillsproject management
Soft Skills
communication skillsinterpersonal skillsorganizational skillsadaptabilitycustomer relationship managementindependenceteam collaboration