Job Level
Mid-LevelSenior
Tech Stack
Cyber SecuritySFDC
About the role
- Work with an established client base and be responsible for growing revenue through assigned accounts
- Carry a revenue quota to meet or exceed sales targets within assigned accounts
- Provide strong interactions with customers at the Senior Management level and develop C-level relationships
- Negotiate contract renewals, cross-sells and upsells with clients
- Establish business and technical goals via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts: build relationships, present Keeper solutions, troubleshoot challenges, manage issues and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent lifecycle value
- Demonstrate Account Management best practices and operate as a Cyber Security advisor to customers
- Understand and navigate account procurement practices to negotiate licensing contracts
- Resolve customer issues alone and through collaboration with other Keeper Security teams; perform technical troubleshooting as needed
- Build customer engagement, adoption, and communication; conduct quarterly business reviews
- Become a Keeper Security product expert; assist on Sales or Marketing calls/webinars as needed
- Drive customer advocacy via references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk
- Participate in evolving Keeper Security’s Account Management programs and contribute to a strong team environment
Requirements
- 3+ years of experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion)
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details
- Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
- Experience working in IAM industry is a plus
- Additional languages is a plus