Director, Sales Operations
Keeper Security, Inc.
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
Cyber SecuritySFDC
About the role
- Analyze and optimize the full sales lifecycle from lead handoff through deal closure across multiple sales motions
- Design scalable systems and processes supporting vertical, direct, partner, self-serve, and enterprise/government GTM motions
- Drive and implement global territory planning, quota management, and rules of engagement
- Lead sales methodology adoption and ensure process compliance across teams
- Align operational processes between direct sales and channel/partner sales motions
- Ensure seamless integration between new logo acquisition and customer expansion activities
- Support deal complexity from SMB to $1M+ enterprise and government contracts
- Own Salesforce configuration, optimization, integrations, and governance
- Lead evaluation and deployment of new sales technologies to improve productivity and scalability
- Partner with IT and cross-functional teams on system architecture and integrations
- Maintain CRM master data management, data quality, and account segmentation
- Oversee vendor and contract management for sales systems and services
- Drive operational discipline around forecasting cadence, pipeline governance, and quota execution
- Partner with Sales Leadership on annual planning, headcount modeling, and strategic growth initiatives
- Collaborate with Finance and Compensation teams to align planning and performance management
- Partner with Marketing, Customer, and Partner Operations to align GTM processes
- Work with Sales Enablement to embed new processes and methodologies through training and playbooks
- Support product, process, and skills enablement across the GTM organization
- Build, lead, and develop a team of Sales Operations professionals supporting Account Owners across lead generation, opportunity management, and client lifecycle
- Lead a Deal Desk team and support the full quote-to-cash process
- Foster a culture of accountability, collaboration, and continuous improvement
- Develop career progression paths for operations professionals and grow future leaders
Requirements
- 7+ years of work experience in Sales Operations,or similar roles within B2B SaaS environments, with clear evidence of impact on revenue performance and sales productivity; cybersecurity experience preferred
- A leadership track record of 5+ years of progressively increasing responsibility including experience leading and developing teams in a dynamic and diversified environment
- Proficient in CRM Technology - experience with Salesforce is essential
- Experience working with a data science team to build dynamic scorecards, dashboards and reports
- Familiarity with Salesloft, ZoomInfo, Hubspot is preferred
- Proactive in addressing opportunities to simplify processes and reporting to maximize sales rep performance and service quality
- Strong interpersonal communication skills that inspire, motivate, build trust and result in effective working relationships with colleagues and business partners
- Bachelor’s degree in Business, Marketing, or related discipline preferred; additional relevant certifications or advanced degrees advantageous