Keeper Security, Inc.

Systems Support Engineer – Weekend Shift

Keeper Security, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Cork • 🇮🇪 Ireland

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Job Level

Mid-LevelSenior

Tech Stack

CloudDNSFirewallsLinuxPython

About the role

  • - Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
  • - Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
  • - Assist customers in the installation and deployment of Keeper’s software products
  • - Track and monitor all support cases to ensure timely resolution and follow-up
  • - Clearly identify, document, and find solutions for customer issues and product problems
  • - Escalate critical customer situations to the appropriate level of management and engineering expertise
  • - Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base

Requirements

  • - 5+ years of experience in IT Management and System Administration
  • - Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
  • - Experience working with Single Sign On (SSO) environments
  • - Experience setting up and configuring Active Directory
  • - Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
  • - Excellent command of Linux Shell and PowerShell
  • - In depth knowledge of prem/cloud/hybrid environments
  • - Working knowledge of Python
  • **Preferred Requirements**
  • - Bachelor's Degree or equivalent experience
  • - Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
  • - Ability to adapt, overcome objections, and learn complex solutions
  • - Excellent time management and communication skills
Benefits
  • - Onsite lunches
  • - Private healthcare (no wait period)
  • - Pension contribution (no wait period)
  • - Sick Pay
  • - Bike-to-Work Scheme (if local)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT ManagementSystem AdministrationMac OS X administrationWindows administrationLinux administrationSingle Sign On (SSO)Active DirectoryFirewallsDNS ServersPython
Soft skills
customer servicecommunicationtime managementproblem solvingadaptability
Certifications
Bachelor's Degree