Keeper Security, Inc.

Senior Systems Support Engineer

Keeper Security, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Senior

Tech Stack

CloudDNSDockerFirewallsKubernetesLinuxPython

About the role

  • Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
  • Assist customers in the installation and deployment of Keeper’s software product
  • Track and monitor all support cases to ensure timely resolution and follow-up
  • Clearly identify, document, and find solutions for customer issues and product problems
  • Escalate critical customer situations to the appropriate level of management and engineering expertise
  • Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
  • Act as a subject matter expert on our platform, providing guidance and mentorship to support engineers.
  • Develop and maintain technical documentation, knowledge base articles, and best practices guides for internal and external use
  • Proactively identify opportunities for system enhancements and optimization to improve reliability, performance, and user experience
  • Effectively communicate with customers in both Japanese and English, through writing and speaking

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 8+ years’ experience in IT management and System Administration
  • Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
  • Experience working with Single Sign On (SSO) environments
  • Experience working with Docker and Kubernetes
  • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
  • Excellent command of Linux Shell and PowerShell
  • In depth knowledge of prem/cloud/hybrid environments
  • Experience with scripting or programming languages (e.g., Python, PowerShell)
Benefits
  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Linux administrationWindows administrationMac OSX administrationDockerKubernetesFirewallsActive DirectoryDNS ServersAuthentication protocolsLDAP
Soft skills
customer servicecommunicationproblem-solvingmentorshipdocumentationtechnical supportescalationcollaborationproactive identificationguidance
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information Technology