Keep IT Simple

IT Onboarding Engineer

Keep IT Simple

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

ITSM

About the role

  • Operate and support onboarding/hiring technical workflows, ensuring timely account and access provisioning;
  • Troubleshoot provisioning and access issues across identity, collaboration, and endpoint services;
  • Coordinate with HR, IAM, Service Desk, and regional IT teams to meet onboarding SLAs and readiness dates;
  • Maintain and improve onboarding runbooks, request forms, knowledge articles, and automation;
  • Ensure access is provisioned using least-privilege principles and compliant approval processes;
  • Monitor onboarding queues and metrics; identify bottlenecks and implement continuous improvements;
  • Support audits by ensuring traceability of requests, approvals, and access changes;
  • Participate in change initiatives that improve onboarding tooling and user experience.

Requirements

  • Fluent English;
  • 5+ years of experience in IT operations, IAM support, or service delivery roles with provisioning responsibilities;
  • Understanding of identity/access concepts and enterprise provisioning workflows;
  • Strong troubleshooting and coordination skills across multiple teams and systems.;
  • ITSM process knowledge (Request Fulfillment, Access Management, Incident, Change);
  • Clear communication and customer-focus; ability to manage time-sensitive onboarding deadlines;
  • Ability to document processes and identify automation opportunities;
  • On-call/after-hours: As required for major incidents and planned changes.
  • **Preferred Qualifications:**
  • Experience with IAM tools and directory services (conceptual understanding is acceptable if tool names vary);
  • PowerShell or similar scripting for automation and reporting;
  • Experience operating in multi-country environments with varied holidays and time zones;
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT operationsIAM supportservice deliveryidentity/access conceptsenterprise provisioning workflowstroubleshootingITSM process knowledgePowerShellautomationreporting
Soft Skills
clear communicationcustomer-focustime managementcoordinationprocess documentationidentifying automation opportunitiestroubleshooting skills