UX Writer, Content Designer
ioasys
Senior UX Writer
Keep IT Simple
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Senior
About the role
- Work across teams and interact with business areas across all company segments (Livre, Fleet, RAC and Pre-owned);
- Identify customer needs and propose solutions that meet their expectations, in collaboration with the Customer Success team;
- Design dialogue structures for chatbots;
- Develop conversational flows for chatbots, following UX best practices and considering customer demands and expectations;
- Write copy that humanizes chatbots and enhances user interaction;
- Select and organize relevant content for chatbots based on customer needs and materials provided by clients;
- Evaluate performance metrics to continuously improve chatbot effectiveness;
- Assist in producing company materials such as presentations, emails, case studies, manuals, and guides.
Requirements
- Experience:
- Bizagi;
- Figma.
- Preferred:
- Blip platform (chatbot).
Benefits
- 100% remote 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
chatbot developmentdialogue structure designconversational flow developmentcopywritingperformance metrics evaluation
Soft skills
collaborationcustomer needs identificationuser interaction enhancement