Fan Services Representative

KEEN

Fan Services Representative supporting KEEN Footwear customers through phone, email, and chat. Handling product questions, orders, returns, exchanges, and warranty claims.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to respond to inquiries via phone, live chat, and email while maintaining a positive attitude. Possesses advanced communication abilities and problem-solving skills to enhance customer experiences and drive revenue opportunities.

Highest-signal resume keywords

Customer Service ExperienceAdvanced Verbal Communication SkillsProblem-Solving SkillsDetail OrientedAbility to Work Independently

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Written Communication SkillsEmpathyPositive AttitudeFlexibilityTime Management

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Inbound Customer CommunicationsInternet OrdersReturnsExchangesWarranty Claims

About the role

Key responsibilities & impact

Respond to inbound customer communications by phone, live chat, and email within a fast-paced environment
Answer product questions and provide solutions based on individual fan needs
Assist with internet orders, returns, exchanges, and warranty claims
Provide technical and product information to support informed purchases and reduce returns
Leverage product and technical knowledge to create revenue opportunities for KEEN
Suggest improvements to internal processes and fan experiences
Act as a brand champion

Requirements

What you’ll need

High School Diploma or GED
Previous customer service experience and internet call center experience preferred
Ability to work independently with little supervision
Ability to manage workload, time, and responsibilities according to business needs
Advanced verbal and written communication skills
Flexibility in working hours, including periods exceeding 40 hours
Ability to respond empathetically to complex fan situations
Ability to maintain positive working relationships
Excellent problem-solving skills
Detail oriented
Positive attitude
Ability to handle feedback from peers and others
Equivalent combinations of experience and education may substitute on a year-for-year basis

Benefits

Comp & perks

Competitive total rewards strategy
Health and welfare benefits
Other benefits and perks