Keelvar

Enterprise Customer Success Manager

Keelvar

full-time

Posted on:

Location Type: Remote

Location: Florida • Illinois • United States

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About the role

  • The Enterprise CSM will focus on high-touch and high-value enterprise accounts getting to know our customers and develop key relationships with them.
  • Lead the discussion, definition and implementation of enterprise success plans.
  • Identify areas of improvement with all customers and putting measures in place to increase satisfaction.
  • Link the value of Keelvar with customer business objectives and value-based outcomes.
  • Demonstrate understanding of the customer - their business, opportunities, challenges, goals, and overall data maturity.
  • Engage executive and SLT sponsors proactively in your account.
  • Building and maintaining relationships with key enterprise stakeholders, understanding their business needs and objectives and considering expansion opportunities.
  • Drive the onboarding and change management process for our customers and work on increasing the global adoption of our products and services.
  • Act as our customers' first point of contact and be an advocate for their needs.
  • Work to mitigate churn and drive engagement and renewals.
  • Mentor the CSM team.
  • Be a Keelvar expert and be able to answer any questions about our products.
  • Conduct training sessions and short demonstrations.
  • Collaborate closely with the Sales and Marketing teams to drive growth.
  • Work closely with the Product and Engineering teams to share customer insights that inform future product developments.

Requirements

  • A minimum of 5+ years in a similar role, ideally with enterprise customers.
  • Experience in working in a project management, sourcing, procurement or tendering role with a strong knowledge and understanding of procurement processes and methods.
  • Excellent communication skills with the ability to build and maintain strong working relationships with customers, having a positive, customer first attitude with a desire to help them reach their goals.
  • Strong analytical skills, with the ability to translate data into insights.
  • Experience with Excel is preferred.
Benefits
  • Competitive salary with a Series B backed, fast growing organisation.
  • 401k - 100% match up to 5%.
  • Medical, dental & vision insurance.
  • 25 days PTO increasing to 26 after 3 years and increasing to 27 after 5 years.
  • Plus a day off for your birthday.
  • Flexible working hours with a positive approach to work - life balance.
  • An inclusive, collaborative, innovative culture.
  • Generous leave offerings including 2 CSR days.
  • Technology that enables you to perform to your best
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementsourcingprocurementtenderingdata analysiscustomer success managementchange managementonboardingrelationship managementtraining
Soft Skills
communicationanalytical skillscustomer first attitudementoringcollaborationrelationship buildingproblem solvingadvocacyengagementleadership