Keelvar

Customer Success Manager

• The Enterprise CSM will focus on high-touch and high-value enterprise accounts getting to know our customers and develop key relationships with them.
• Lead the discussion, definition and implementation of enterprise success plans.
• Identify areas of improvement with all customers and putting measures in place to increase satisfaction.
• Link the value of Keelvar with customer business objectives and value-based outcomes.
• Demonstrate understanding of the customer - their business, opportunities, challenges, goals, and overall data maturity.
• Engage executive and SLT sponsors proactively in your account.
• Building and maintaining relationships with key enterprise stakeholders, understanding their business needs and objectives and considering expansion opportunities.
• Drive the onboarding and change management process for our customers and work on increasing the global adoption of our products and services.
• Act as our customers' first point of contact and be an advocate for their needs.
• Work to mitigate churn and drive engagement and renewals.
• Mentor the CSM team.
• Be a Keelvar expert and be able to answer any questions about our products.
• Conduct training sessions and short demonstrations.
• Collaborate closely with the Sales and Marketing teams to drive growth.
• Work closely with the Product and Engineering teams to share customer insights that inform future product developments.

Enterprise Customer Success Manager