Customer Success Manager
VOLT AI
Customer Success Manager
Keboola
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $115,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ETL
About the role
- Build and maintain trusted advisor relationships with key customer stakeholders and executive sponsors.
- Partner with Technical Account Managers to ensure seamless onboarding, adoption, and long-term success.
- Manage a portfolio of 20+ SMB and Enterprise accounts, balancing proactive engagement with scalable success models.
- Identify and drive upsell and cross-sell opportunities to expand customer value.
- Conduct regular business reviews and provide actionable insights and recommendations.
- Act as the voice of the customer, collaborating across product, support, and engineering to advocate for user needs.
- Help design and implement scalable processes within the Customer Success organization.
- Manage client renewals, contracts, and account growth activities.
- Drive customer storytelling - capturing and sharing success cases with internal teams and external audiences.
- Travel frequently across the U.S. for in-person meetings and customer engagements.
Requirements
- 3+ years of experience in Customer Success, Account Management, or Relationship Management within B2B SaaS, data, or technology companies.
- Based in the United States and fluent in English (this role is remote).
- Strong technical aptitude - experience or fast learning in data integration, data science, APIs, ETL/ELT, or analytics platforms.
- Proven project management and organizational skills - able to coordinate resources, priorities, and timelines effectively.
- Excellent communication and presentation abilities, comfortable working with distributed global teams.
- Demonstrated commercial acumen, with a track record of identifying and executing on win-win revenue opportunities.
- Proactive, accountable, and curious - driven to continuously learn and improve.
- Thrives in a fast-paced, scale-up environment, contributing to process development and innovation.
Benefits
- 25 vacation days
- ESOP
- full remote
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data integrationdata scienceAPIsETLELTanalytics platformsproject managementorganizational skillscustomer successaccount management
Soft skills
communicationpresentation abilitiescommercial acumenproactiveaccountablecuriouscollaborationrelationship managementproblem-solvingadaptability
