Keboola

Customer Success Manager

Keboola

full-time

Posted on:

Location Type: Hybrid

Location: Prague • 🇨🇿 Czech

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Job Level

Mid-LevelSenior

Tech Stack

ETL

About the role

  • Build and nurture trusted advisor relationships with customer stakeholders and executive sponsors.
  • Manage a portfolio of 25+ SMB accounts - balancing high-touch engagement with scalable processes.
  • Collaborate with Technical Account Managers to drive adoption, usage, and successful deployment.
  • We value face-to-face teamwork - be ready for on-site customer meetings.
  • Identify upsell and cross-sell opportunities through consultative engagement.
  • Conduct account reviews and present recommendations that drive customer value and growth.
  • Serve as an internal advocate for customers - influencing product, support, and engineering priorities.
  • Contribute to internal process improvements within the Customer Success organization for scale and efficiency.
  • Oversee client contracts, renewals, and upsells.
  • Drive customer storytelling - turning success cases into powerful narratives for sales and marketing.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or similar roles within B2B SaaS or data/tech companies.
  • Fluent in Czech and English, with excellent communication and presentation skills.
  • Strong technical aptitude - experience with data platforms, ETL/ELT, APIs, or analytics tools a plus.
  • Proven ability to manage multiple stakeholders, align business and technical needs, and deliver measurable outcomes.
  • Demonstrated project management skills - able to orchestrate resources, timelines, and client goals.
  • Strategic thinker with strong commercial acumen and a focus on driving mutual value.
  • Highly organized, proactive, and accountable - with a passion for continuous learning and process improvement.
  • Based in Prague able to work in hybrid set up.
Benefits
  • Competitive compensation.
  • Generous paid vacation time. And we mean generous.
  • Cool new offices in the heart of Holesovice in Prague. You need to be 2-3 times a week in the office.
  • No set office hours and flexibility.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementB2B SaaSdata platformsETLELTAPIsanalytics toolsproject managementstakeholder management
Soft skills
communication skillspresentation skillsstrategic thinkingcommercial acumenorganizational skillsproactiveaccountabilitycontinuous learningconsultative engagementinfluencing