Account Manager

• Act as senior point of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts
• Responsible for managing the customer relationship and developing strategic plans to manage customer accounts(s).
• Works closely with customers to ensure the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall customer satisfaction and retention.
• Analyzes the key performance indicators (KPI’s) as defined by the customer and KBS to develop and/or implement action plans for areas that are sub-standard.
• Grows current business through cross-selling and up-selling other services.
• Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team
• Monitor and assist with client billing and collection issues
• Conduct Quarterly Business Review (QBR) process with each assigned customer

Strategic Account Manager – Retail

Senior Oncology Account Manager

Senior Oncology Account Manager

Senior Oncology Account Manager

Senior Oncology Account Manager

Client Success Account Manager – HCM