KBR, Inc.

End User Compute Engineer

KBR, Inc.

full-time

Posted on:

Location Type: Office

Location: Canberra • Australia

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Citrix

About the role

  • Provide day-to-day sustainment of EUC platform services.
  • Monitor and maintain endpoint performance, patch compliance, and availability.
  • Administer EUC services across several government networks with varying sizes and classifications.
  • Respond to and resolve incidents and service requests.
  • Act as a primary escalation point for complex EUC-related incidents and problems.
  • Conduct root cause analysis for recurring issues and implement corrective actions.
  • Plan, test and implement changes in accordance with established change management processes.
  • Maintain and enhance Standard Operating Environment (SOE) images for desktops and servers using tools such as MDT and SCCM.
  • Manage and deploy operating system updates, security patches and configuration baselines.
  • Ensure consistent application of group policies and compliance with configuration standards.
  • Package, test, and deploy applications to endpoints and servers using SCCM and/or Tanium.
  • Support enterprise user file storage solutions and ensure availability and recoverability of user data.
  • Implement and maintain profile management and redirection solutions.
  • Act as an escalation point for technical ICT incident, working closely with internal teams and external partners.

Requirements

  • 3+ years’ experience in an EUC, Desktop Engineering or Systems Administration role.
  • Demonstrated experience supporting: Citrix Virtual Apps and Desktops (or equivalent VDI platforms).
  • Endpoint management via SCCM, Tanium or similar platforms.
  • SOE development and management with MDT or other imaging tools.
  • Proven experience with application packaging, deployment and lifecycle management.
  • Strong understanding of patch management, user file storage solutions and folder redirection.
  • Working knowledge of Active Directory, Group Policy, Windows 10/11 desktop operating systems.
  • NV1 Security clearance (with the ability to upgrade to NV2).
  • ITIL V3/4 Foundation Certification.
Benefits
  • A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
  • Flexible working conditions
  • Competitive salary (including annual reviews)
  • Paid Parental leave
  • Paid Reservist leave
  • Income protection
  • Corporate rewards
  • Salary packaging/Novated leasing
  • Discounted employee stock purchase plans
  • Flu shots, skin checks and private health insurance discounts
  • Career development: Online learning, mentorship and career pathways
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
endpoint managementapplication packagingdeploymentlifecycle managementpatch managementprofile managementfolder redirectionroot cause analysischange managementSOE development
Soft Skills
incident resolutionescalation managementproblem-solvingcollaboration
Certifications
NV1 Security clearanceITIL V3 FoundationITIL V4 Foundation