KBR, Inc.

Deputy Program Manager – Behavioral Healthcare Operations

KBR, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

PMP

About the role

  • Support the Program Manager in directing and managing multiple work groups across planning, task order management, budgeting, property management, and procurement.
  • Ensure all work meets quality, schedule, and cost expectations.
  • Work with the Program Manager to adjudicate regional allocation of headcount/workshare among teammates.
  • Travel to assigned sites, meet regularly with the client and employees.
  • Understand regional compliance with all contract requirements.
  • Support regional/service area for continuous improvement and implement improvements.
  • Work closely with the Program Manager on any staff or resource issue within the assigned regional/service area of the Program, including the direction or re-direction of resources to facilitate execution of any task.
  • Oversee cost, schedule, and technical performance of program task orders.
  • Lead technical and cost proposal development, approval, and submission.
  • In absence of the Program Manager, act as primary POC to the client to ensure communication specific to that client.
  • Develop, monitor , and recommend strategic plans to support contract requirements and emerging client needs.
  • Monitor innovations/ improvements for success in contract execution.
  • Provide management/inputs in selection, training, and performance of assigned and/or matrixed personnel.
  • Manage regional staffing plans, oversee regional resources, and project execution; comply with all reporting requirements.
  • Prepare and participating in, presentation of monthly internal program reviews and status reports as needed.
  • Plan regional Teammate, PMO, and client meetings as needed.
  • Act as the primary point of contact for customers in the Program Manager’s absence, providing updates on program performance and ensuring customer satisfaction.
  • Interface with customers on a consistent basis to ensure that team meets expectations, modify plan/processes to successfully meet client requirements.
  • Implement customer satisfaction process, reporting and response; ensure metrics are captured and reported.
  • Participate in investigations for corrective actions/nonconformance.
  • Serve as funds manager, ensuring compliance with contracts, task orders, and company/government policies.
  • Monitor safety, cost, and technical performance.
  • Lead portfolio-wide Quality Improvement Initiatives and maintain document control processes, including Standard Operating Procedures (SOPs) and Quality Management Plans.
  • Promote team morale through mentorship, training, and career development.

Requirements

  • Master’s degree in a related field with an active clinical license at the highest state level in counseling, social work, or psychology.
  • 6+ years of leadership experience in behavioral health care operations within the Department of Defense, corporate, or civilian sectors.
  • Extensive experience in clinical supervision of non-medical counseling, negotiating and formalizing Service Level Agreements (SLAs), and wellness services (CEAP preferred).
  • Strong knowledge of military mission activities, military treatment facilities, civilian behavioral health, wellness, and EAP services.
  • Experience in a Program Management Office (PMO) is a plus.
  • Experience managing subcontractors.
  • PMP certification (or ability to obtain within six months).
  • Lean Six Sigma or Certified Professional in Healthcare Quality (CPHQ) preferred (or ability to obtain within six months).
  • Clinical supervisory credential preferred (or ability to obtain within one year).
  • A Secret level clearance, at a minimum.
Benefits
  • 401K plan with company match
  • medical, dental, vision, life insurance, AD&D
  • flexible spending account
  • disability
  • paid time off
  • flexible work schedule
  • professional training and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementbudgetingtask order managementproperty managementprocurementclinical supervisionnegotiating Service Level Agreementswellness servicesquality improvementdocument control
Soft skills
leadershipcommunicationmentorshipteam morale promotionstrategic planningcustomer satisfactionperformance managementresource allocationcontinuous improvementproblem-solving
Certifications
PMP certificationLean Six SigmaCertified Professional in Healthcare Quality (CPHQ)clinical supervisory credentialactive clinical license