Operations

• Support the entire portfolio and the Sr. Director in ensuring customer delivery
• Develop strong customer relationships and ensure satisfaction
• Develop and execute corrective action plans when necessary
• Apply best practices for operational excellence across all contract requirements
• Coordinate with project/program managers, develop and track key performance indicators
• Support all business development initiatives to include organic growth
• Ensure all programs meet contract requirements and deliverables
• Organize and lead Quarterly Business Reviews and Monthly Performance Reviews
• Implement technology improvements such as automation and AI where applicable
• Coordinate and develop process improvement initiatives and portfolio projects
• Travel around 25% of the time

Deputy Director, Operations

Technical Operations Analyst

Engine Management Support Operations Specialist

Operations Manager

Manager, Patient Access – Reimbursement Operations

Director, Sales Operations