Implementation Program Manager

KAYAK

Implementation Program Manager at KAYAK leading onboarding for enterprise clients. Collaborating with cross-functional teams to tailor and integrate corporate travel solutions.

Posted 5/29/2026full-timeCambridge • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Lead implementation projects for new enterprise clients, managing the full onboarding lifecycle
Capture, document, and validate client requirements to configure and tailor the product as needed
Coordinate with technical teams to support custom integrations, data migration, or tailored configurations
Build and maintain implementation project plans, timelines, and risk assessments
Serve as the primary contact for clients during onboarding—setting expectations, providing regular updates, and addressing blockers
Collaborate with Account Managers to ensure alignment between implementation scope and commercial terms
Work closely with Product Managers and Product owners to communicate commonly asked features and find opportunities to address them in our product roadmap
Identify and raise potential challenges or delays early, while proactively recommending solutions
Train customers on the platform and hand off to Account Management for long-term management
Collaborate with internal partners to refine onboarding processes, tools, and documentation for scale and efficiency

Requirements

What you’ll need

3+ years of solid experience in SaaS onboarding, professional services, customer success, or project management—preferably in a B2B or enterprise setting
Strong project management skills and the ability to manage multiple implementations simultaneously
Experience working with APIs, integrations, and basic technical concepts (you don't need to code, but you can hold your own in a technical discussion)
Travel Industry Experience
Excellent written and verbal communication skills
Strong problem-solving skills and a solutions-oriented mentality
Empathy for customer problems and a proactive, collaborative approach
Familiarity with CRM and project management tools (e.g., Salesforce, Jira, Asana, etc.)
Fluency in English (German is a plus)

Benefits

Comp & perks

Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
No meeting Fridays
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Free lunch 2 days per week
Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS onboardingproject managementAPIsintegrationsdata migrationrisk assessmentscustomer trainingtechnical conceptssolutions-oriented mentalityproblem-solving

Soft Skills

communication skillscollaborationempathyproactive approachorganizational skillsability to manage multiple implementationsclient relationship managementsetting expectationsaddressing blockersidentifying challenges