KAYAK

Associate Client Success Manager

KAYAK

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Manage the communication and relationships of advertising campaigns
  • Analytically track and optimize campaigns to best meet client goals and objectives
  • Collaborate closely with the sales team to build and maintain relationships with clients, which include ongoing strategic consultation and support
  • Provide optimization recommendations and assist with deck creation
  • Clearly communicate the progress of campaigns to clients and internal stakeholders
  • Ability to work on several competing priorities, displaying critical thinking and problem-solving skills

Requirements

  • BA/BS degree with a strong academic record
  • Native-level proficiency in Portuguese and excellent command of English
  • 3 to 5 years of experience in managing digital advertising accounts, integrated marketing campaigns, and or client-direct relationships
  • Proficiency in Microsoft Office and Google Suite
  • Solid understanding of the online media industry (Travel industry experience is a plus)
  • Strong analytical ability and high attention to detail
  • Excellent written and verbal communication skills
  • Experience with social media buying platforms is considered a plus
  • Good sense of humor and likes working in a fast-paced environment
Benefits
  • Work from (almost) anywhere for up to 20 days per year
  • Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to HeadSpace
  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
  • No meeting Fridays
  • Paid parental leave
  • Generous paid vacation + time off for your birthday
  • Paid volunteer time
  • Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
  • Travel Discounts
  • Employee Resource Groups
  • Meal vouchers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital advertising managementintegrated marketing campaignsanalytical trackingcampaign optimizationsocial media buying
Soft Skills
communicationrelationship managementcritical thinkingproblem-solvingattention to detailcollaborationstrategic consultation