Customer Service Representative
Kawartha Dairy Ltd
full-time
Posted on:
Location Type: Office
Location: Bobcaygeon • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$23 per hour
Job Level
JuniorMid-Level
About the role
- Account management for a specific group of customers or region
- Responsible for delivering accurate, appropriate, and courteous customer service for order entry
- Contacting customers by phone and email
- Processing orders received by fax, email, EDI or inbound/outbound phone calls as well as distributor reports
- Data entry for multiple delivery routes daily
- Maintaining calling records to record calling status
- Inform customers of new or featured items, as well as changes to upcoming delivery schedules
- Respond to all customer-initiated contacts
- Resolve inquiries at first point of contact and escalate complex issues
- Investigate requests for product credit
- Confirm order delivery to customer from driver paperwork
- Prepare pick sheets and load sheets for warehouse and delivery use
Requirements
- High school diploma or equivalent
- Preference for 1-3 years of experience in a call centre, customer service and/or sales function
- Ability to work shifts outside of regular hours (weekends, and statutory holidays)
- Solid aptitude for detailed work and accuracy in a fast-paced environment
- Proficiency with MS Office applications (Word, Outlook, Excel)
- Experience with Net Suite and EDI an asset
- Impeccable communication skills
- Strong conflict resolution skills and ability to maintain positive working relationships with internal and external contacts
Benefits
- Discount on products sold in our retail stores
- Free daily dairy beverages provided in all our company fridges
- Active social committee
- Free ice cream
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryorder processingcustomer serviceorder entryconflict resolutionaccuracydetailed workcall center experiencesales experienceEDI
Soft skills
communication skillsinterpersonal skillsproblem-solvingcustomer relationship managementadaptabilityteamworktime managementattention to detailpositive attitudecustomer-focused
Certifications
high school diplomaequivalent