Self Pay Collections Specialist
Katzen Eye Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Utah • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Identify and prioritize outstanding balances based on aging buckets assigned for collections
- Research and resolve open invoices and credits by utilizing company software and tools
- Recognize and communicate trends to management in problematic accounts related to payers or specific patient accounts to management
- Work all monthly-predetermined balances through adjudication and resolution for the patient portion
- Document all efforts to resolve balances utilizing designated software and reports
- Build and maintain effective relationships with team members and representatives of commercial and state payers relevant to your open balances
- Review patient statement count, utilize collection letters, and or additional efforts as needed related to software, and documentation to patient account for collection
- Promptly reply to inquiries made by employees regarding your assignments
- Handle incoming inquiries by phone, email, or task from patients and/or practice staff regarding patient balances due
- Research accounts as needed to ensure balances are correct
- Obtain, enter, and bill insurance payers as needed with information supplied during interactions with patients and/or practice staff
- Research accounts with credit balances; initiate refund requests for accurate credit balances per company guidelines
- Review statement reports for accuracy of balances and identify accounts needing escalated collection action
Requirements
- High school diploma is required
- Medical collections experience highly preferred
- Customer service experience highly preferred
- Experience in Ophthalmology and NextGen (NG) is preferred
Benefits
- Comprehensive medical, dental and optical coverage
- 401K and short and long term disability
- Company paid life insurance
- Paid holidays and generous paid time off
- Paid parking where applicable
- Team oriented working environment where you are heard and respected
- Clear career ladder opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical collectionsinvoice resolutionadjudicationbillingrefund processingaccount researchbalance documentationstatement review
Soft skills
communicationrelationship buildingproblem-solvingcustomer service
Certifications
high school diploma