KatKin

Manager

• Lead and grow our outbound calling team focused on onboarding new customers
• Own day-to-day management including hiring, training, rota planning, QA, and reporting
• Optimise team performance using data against metrics such as spoken to rates, trial conversion and retention
• Lead QA processes and performance reviews; perform month-end invoicing and assign calling priorities
• Analyse call outcomes and implement process improvements; review and optimise commission structure
• Collaborate with senior leadership and influence wider customer engagement initiatives
• Act as subject matter expert in outbound calling bringing best practices and innovations to the team.

Welcome Team Manager