Kate Farms

Bilingual eCommerce Support Specialist – West Coast

Kate Farms

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $24 - $26 per hour

About the role

  • Effectively interact with customers via phone, webform, or chat to provide clear, accurate information in an empathetic manner
  • Listens well and demonstrates patience and understanding in customer interactions and with their teams
  • Anticipates and proactively suggests resolutions to customer questions that are tailored to individual customer requests
  • Adapts to changing workflow processes, accommodates shifting urgencies, manages multiple priorities & goals
  • Meets or exceeds performance expectations including Customer Satisfaction scores
  • Effectively uses Customer Care technology platforms to assist customers and capture relevant data that enhances customer experience
  • Uses proper communication procedures, guidelines, and policies
  • Looks for and contributes ideas to improve the team and customer experience
  • Seeks to understand the impact of their work on the business while contributing to team goals

Requirements

  • direct experience with customers in a service-related role
  • Bachelor’s Degree in English, Spanish, Communication Studies, Humanities, or possess equivalent experience
  • verbally fluent in English and Spanish, as well as possess excellent grammar skills in both languages
  • must work during core business hours of 8am to 5pm (Pacific Standard Time)
  • demonstrates flexibility with scheduling and adapts to changing business needs
  • have a quiet and private place in your home where you can work without background noise
  • high speed internet connection (>25mbps)
  • collaborative team player who brings positive and productive energy to the workplace
  • organized self-motivator able to manage personal workload
  • quick learner, able to absorb and convey complex product details
  • possesses excellent judgment, organizational, analytical, and problem-solving skills
  • proficient with technology and software platforms, Salesforce is a plus
Benefits
  • option to enroll in a company-matched 401k plan
  • participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents
  • starting accrual of 15 days PTO per year (prorated upon hire and increased by tenure)
  • two weeks of paid “Refresh” leave
  • 80 hours of paid sick leave annually
  • 11 paid holidays throughout the calendar year
  • paid disability leave
  • paid parental / pregnancy leave
  • Flexible Spending Accounts (FSA)
  • tuition reimbursement
  • Employee Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicebilingual communicationgrammar skillsorganizational skillsanalytical skillsproblem-solving skillsflexibilitytime managementquick learningdata capture
Soft Skills
empathypatienceunderstandingcollaborationself-motivationpositive energyadaptabilitycommunicationteamworkcustomer satisfaction
Certifications
Bachelor’s Degree