Bilingual Customer Care Specialist, English and Spanish
Kate Farms
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $26 per hour
Job Level
Junior
About the role
- Effectively interact with customers via phone, webform, and chat to provide clear, accurate information in an empathetic manner.
- Listen attentively and demonstrate patience and understanding in all customer interactions.
- Anticipate customer needs and proactively suggest resolutions tailored to individual requests.
- Quickly identify customer issues and determine appropriate solutions.
- Meet or exceed performance expectations, including Customer Satisfaction scores, quality scores, and customer resolution times.
- Collaborate with team members to ensure consistent, high-quality customer service.
- Manage multiple priorities and goals depending on levels of urgency.
Requirements
- Bachelor’s Degree in English, Spanish, Communication Studies, Humanities, or equivalent experience.
- Must be verbally fluent in English and Spanish, as well as possess excellent grammar skills in both languages.
- 0–1 year of customer service experience in a service-related role; experience in healthcare, wellness, or mission-driven organizations preferred.
- Proficient with technology platforms; ability to learn and navigate new systems quickly (Salesforce experience a plus).
- Excellent written and verbal communication skills with strong problem-solving and analytical abilities.
- Empathetic, detail-oriented, and highly organized with sound judgment and decision-making skills.
- Self-motivated, adaptable, and able to manage workload independently while collaborating effectively in a team environment.
- Eager to learn, grow, and contribute to a positive customer experience.
- Ability to work core business hours (8am–5pm EST), varied shifts, and holidays as needed.
- Quiet, private home workspace with reliable high-speed (25+ Mbps) wired internet connection.
Benefits
- 401k matching
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off (15 days/year)
- Paid “Refresh” leave (2 weeks)
- Paid sick leave (80 hours/year)
- 11 paid holidays
- Paid disability leave
- Paid parental/ pregnancy leave
- Tuition reimbursement
- Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem-solvinganalytical abilitiesbilingual communicationgrammar skills
Soft skills
empathyattention to detailorganizationjudgmentdecision-makingself-motivationadaptabilityteam collaborationactive listening
Certifications
Bachelor’s Degree