Customer Care Specialist, Level 1
Kate Farms
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $26 per hour
Job Level
Junior
About the role
- Effectively interact with customers via phone, webform, and chat to provide clear, accurate information in an empathetic manner.
- Listen attentively and demonstrate patience and understanding in all customer interactions.
- Anticipate customer needs and proactively suggest resolutions tailored to individual requests.
- Use proper communication procedures, guidelines, and policies.
- Quickly identify customer issues and determine appropriate solutions.
- Meet or exceed performance expectations, including Customer Satisfaction scores, quality scores, and customer resolution times.
- Effectively use Customer Care technology platforms to assist customers and capture relevant data.
- Adapt to changing workflow processes and accommodate shifting priorities.
- Contribute ideas to improve team processes and customer experience.
- Participate in team meetings and training sessions.
- Seek to understand the impact of your work on business goals.
- Collaborate with team members to ensure consistent, high-quality customer service.
- Manage multiple priorities and goals depending on levels of urgency.
- Meet deadlines through efficient time management.
- Stay focused during peak volume periods while handling tasks simultaneously.
- Proactively work to minimize mistakes and pay close attention to detail.
Requirements
- Bachelor’s Degree in English, Spanish, Communication Studies, Humanities, or equivalent experience
- 0–1 year of customer service experience in a service-related role; experience in healthcare, wellness, or mission-driven organizations preferred
- Proficient with technology platforms; ability to learn and navigate new systems quickly (Salesforce experience a plus)
- Excellent written and verbal communication skills with strong problem-solving and analytical abilities
- Empathetic, detail-oriented, and highly organized with sound judgment and decision-making skills
- Self-motivated, adaptable, and able to manage workload independently while collaborating effectively in a team environment
- Eager to learn, grow, and contribute to a positive customer experience
- Flexible to work core business hours (8am–5pm EST), varied shifts, and holidays as needed
- Quiet, private home workspace with reliable high-speed (25+ Mbps) wired internet connection
- Strong commitment to company mission and values
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
- Respectfully shares and accepts feedback willingly from all levels of the organization
Benefits
- Option to enroll in a company-matched 401k plan
- Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and eligible dependents
- Generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure)
- Two weeks of paid “Refresh” leave
- 80 hours of paid sick leave annually
- 11 paid holidays throughout the calendar year
- Paid disability leave
- Paid parental / pregnancy leave
- Flexible Spending Accounts (FSA)
- Tuition reimbursement
- Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem-solvinganalytical abilitiestime managementattention to detail
Soft skills
empathycommunicationadaptabilityorganizationcollaborationself-motivationflexibilityjudgmentdecision-makingfeedback acceptance
Certifications
Bachelor’s Degree