Client Success Manager
Katapult
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Responsible for the sales of the organization's LTO (lease-to-own) product nationally and provides ongoing support to merchants
- Achieve and surpass sales goals by maintaining and expanding existing business opportunities with ecommerce and brick & mortar merchants
- Develops and increases sales revenue to meet assigned targets
- Onboard new merchants via training and ramp up performance through continuous improvement in the areas of marketing, underwriting, and product enhancements
- Keeps merchants informed of product changes, services and other general information of interest to customers
- Identify new methods for driving LTO traffic
- Monitor competitive activity and assess opportunities and threats
- Troubleshoots problems and coordinate with applicable departments regarding product issues or enhancements
- Target and develop omnichannel sales opportunities within existing accounts to present Katapult’s leasing platform
- Maintain a current knowledge of industry trends, opportunities, channels, products, and competitors to be seen as a trusted business advisor to accounts
- Represent Katapult at networking events, conferences and in-person meetings with accounts
- Maintain relationships with strategic retail partners to drive existing and new business
- Identifies social media strategy opportunities and partners with the merchant to implement
Requirements
- Bachelor's degree or equivalent experience
- Five plus years of eCommerce/brick & mortar experience with account management, marketing or consumer finance
- Proven success in developing eCommerce & brick & mortar retailer relationships in the B2B and B2C space
- Experience interacting with C-level executives in traditional corporate settings and start-up situations
- Excellent project management skills with some experience in tech industries
- Strong presentation and communication skills
- Advanced training in marketing techniques preferred
- SEO and Data Analytics for Marketing
Benefits
- Competitive benefits package
- Opportunities for career advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
eCommerceaccount managementmarketingconsumer financeproject managementSEOdata analytics
Soft skills
communicationpresentationrelationship managementproblem-solvingstrategic thinking
Certifications
Bachelor's degree