Kastle (YC S24)

AI Trainer – Part-time

Kastle (YC S24)

part-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $30 per hour

About the role

  • Annotate and label data from mortgage-related conversations.
  • Give feedback on AI responses to make them more accurate and helpful.
  • Train the AI system to handle mortgage servicing phone calls better.
  • Test the AI for issues, including response quality, customer experience, explanation quality, and realism.
  • Work ~10 hours per week on flexible schedules.

Requirements

  • 5+ years a customer service agent for a mortgage servicing company.
  • Knowledge of the mortgage industry, including escrow, payment questions, loss mitigation calls, QRPC requirements, servicing transfer questions, and customer conversations.
  • Strong attention to detail and communication skills.
  • Reliable internet and computer for remote work.
Benefits
  • Flexible part-time hours.
  • Opportunity to shape cutting-edge AI technology.
  • Work from home.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
attention to detailcommunication skills