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About the role
Key responsibilities & impact- Lead the daily operations of Payments Operations, ensuring continuity, stability, and correct execution of critical processes.
- Coordinate the operational capabilities of the unit, including Treasury Operations, Payins & Settlement Operations, Operational Efficiency, and Operational Execution.
- Ensure operational coverage by assigning owners, backups, and continuity mechanisms.
- Oversee compliance with procedures, internal controls, and service agreements.
- Manage the team’s operational performance through KPIs, result tracking, and improvement plans.
- Lead, coach, and develop the team under your responsibility.
- Organize operational routines, weekly performance reviews, and operational governance mechanisms.
- Promote a culture of accountability, efficiency, collaboration, and results orientation.
- Lead the management and escalation of critical operational incidents.
Requirements
What you’ll need- Bachelor’s degree or equivalent in Business Administration, Industrial Engineering, Economics, Accounting, Systems Engineering, or related fields.
- Minimum 5 years of experience in financial operations, banking, fintech, or transactional industries.
- Minimum 3 years leading operational teams.
- Experience managing KPIs, operational capacity, coverage, and service continuity.
- Experience managing operational incidents and end-to-end transactional processes.
- Advanced knowledge of payments operations and financial transactions.
- Advanced knowledge of operational process management and metrics.
- Experience coordinating with teams such as Product, Technology, Finance, Compliance, Commercial, and Operations.
Benefits
Comp & perks- A key role to strengthen the payments operation of a B2B SaaS fintech undergoing regional expansion.
- Exposure to critical payments processes, treasury, payins, settlement, operational continuity, and continuous improvement.
- Cross-functional collaboration with Product, Technology, Finance, Compliance, Commercial, and Operations teams.
- A dynamic, collaborative environment focused on efficiency, automation, and operational excellence.
- Opportunity to lead an operations team and contribute directly to Kashio’s regional scalability.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payments operationsfinancial transactionsoperational process managementKPI managementoperational capacity managementservice continuity managementincident managementtransactional processesoperational metrics
Soft Skills
leadershipcoachingteam developmentaccountabilityefficiencycollaborationresults orientationorganizational skills
Certifications
Bachelor’s degreeBusiness AdministrationIndustrial EngineeringEconomicsAccountingSystems Engineering