Kaseya

Customer Advocacy Manager

Kaseya

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $120,000 - $150,000 per year

About the role

  • Build and manage a pipeline of compelling customer success stories
  • Grow and nurture a customer advocacy community across all levels
  • Showcase customer stories across diverse channels
  • Support and expand Kaseya’s executive sponsor program
  • Plan and organize customer participation in events
  • Enhance and manage the customer reference program
  • Grow Kaseya’s presence on customer review platforms
  • Own and scale Kaseya’s customer referral program
  • Plan and execute creative customer recognition programs
  • Work with cross-functional teams to align advocacy activities with company goals
  • Monitor metrics and optimize advocacy programs based on data-driven insights.

Requirements

  • 5+ years of experience in customer advocacy, customer marketing, or related roles
  • Proven success in building and scaling customer advocacy programs
  • B2B marketing experience; familiarity with SaaS and technology companies preferred
  • Strong communication skills and ability to work with cross-functional teams
  • Proficiency with CRM and marketing tools (Salesforce)
  • Willingness to travel approximately 10-15% when needed.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer advocacycustomer marketingB2B marketingSaaSdata-driven insights
Soft Skills
strong communication skillsability to work with cross-functional teams