Kaseware

Senior Account Manager

Kaseware

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $135,000 - $140,000 per year

Job Level

Senior

About the role

  • Manage a defined portfolio of Federal accounts, ensuring renewals, satisfaction, and sustained adoption.
  • Own and exceed assigned quota focused on retention, upsell, and expansion opportunities within existing accounts.
  • Become proficient in demonstrating the Kaseware platform
  • Develop multi-year account plans aligned with account objectives, procurement timelines, and Kaseware’s growth strategy.
  • Conduct Quarterly Business Reviews (QBRs) and executive meetings to communicate results, adoption metrics, and roadmap alignment.
  • Report directly to the U.S. Government Practice Lead, maintaining alignment on account priorities, delivery schedules, and issue resolution.
  • Identify opportunities for account expansion through deeper platform utilization, and user adoption initiatives.
  • Partner with Customer Operations, Product, and Delivery teams to ensure timely renewals, successful deployments, and measurable outcomes.
  • Act as a trusted advisor to agency executives and technical leads, aligning Kaseware’s capabilities with mission objectives and operational needs.
  • Support cross-agency collaboration and advocacy, building regional reference network to drive account success stories and future growth.
  • Maintain accurate sales forecasts and account health metrics in Salesforce, including renewal status, upsell pipeline, and account risk indicators.
  • Travel requirements: Up to 50% travel.

Requirements

  • 6–10 years of experience in Account or Program Management, or Client Services, preferably within Federal, public safety, justice, or government technology environments.
  • Proven track record of exceeding retention and upsell targets in enterprise or public-sector SaaS accounts.
  • Strong understanding of Federal or Government procurement.
  • Excellent communication and presentation skills with the ability to engage executive and technical stakeholders alike.
  • Highly organized and capable of managing multiple complex accounts simultaneously.
  • Experience working cross-functionally across Product, Support, and Program Delivery organizations.
  • Ability to achieve a Secret Clearance
Benefits
  • Excellent health, dental, and vision insurance with generous company contribution
  • Flex Spending Accounts
  • Unlimited paid vacation
  • 12 paid company holidays
  • Paid Sick Time
  • Paid Parental Leave
  • 401k with company matching
  • EcoPass provided for Colorado-based employees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementprogram managementclient servicessales forecastingSaaSKaseware platformprocurementuser adoption initiativesQuarterly Business Reviewscross-functional collaboration
Soft skills
communication skillspresentation skillsorganizational skillsstakeholder engagementtrusted advisorissue resolutionrelationship buildingstrategic planningtime managementproblem-solving
Certifications
Secret Clearance