Operations Manager
Kasa
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead extended on-site new property launches and transitions, ensuring smooth day-one operations and operational readiness
- Provide hands-on operational leadership: model standards, stabilize property functions, and reinforce best practices
- Serve as interim leadership coverage during property-level vacancies, managing operations until permanent leaders are in place
- Support property hiring efforts and act as a hands-on operator until teams are stabilized
- Deliver or assist with on-site training delivery when prioritized; partner with centralized training teams and reinforce training through shadowing and coaching
- Act as a coach and leader, building relationships with property leaders, portfolio and hospitality operations, and centralized teams
- Represent and instill Kasa’s values on-site, promoting accountability, collaboration, and a guest-first culture
- Travel extensively (70–80%) and live on-site for several weeks at a time as required
Requirements
- 5+ years of hospitality management experience, with exposure to hotels, resorts, or food & beverage environments in a supervisory, training, or task force role
- Proven background in new property launches, takeovers, or operational stabilization
- Experience stepping into interim or transitional leadership roles, maintaining operational excellence during vacancies
- Familiarity with training delivery (preferred)
- Ability to travel 70–80% of the time and live on-site for extended periods (weeks at a time)
- Commitment to delivering outstanding guest experiences
- Willingness to learn new systems, including PMS and other operational tech tools