Account Manager

Karpel Solutions

Account Manager at Karpel Solutions managing client relationships post-launch. Focused on upselling opportunities and securing client references for case management software.

Posted 7/31/2026full-timeRemote • 🏈 Anywhere in North AmericaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client success within the government and public sector, with a focus on relationship building, training, and product implementation. Proficient in utilizing Salesforce for tracking account health and identifying upsell opportunities.

Highest-signal resume keywords

Account ManagementClient SuccessSalesforceRelationship BuildingTraining and Onboarding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient SuccessSalesforceTraining DevelopmentUpsellingProduct ImplementationTechnical Training

Soft Skills

Relationship BuildingCommunicationPresentation SkillsProblem Solving

Tools & Technologies

SalesforceKarpel SoftwareKAi

Industry Keywords

GovernmentPublic SectorCriminal Justice TechnologyClient EngagementUser Training

About the role

Key responsibilities & impact

Serve as the primary point of contact for an assigned book of existing clients across prosecutor, public defender, court, and city attorney offices.
Build and maintain relationships with day-to-day users and office leadership to understand how each client is using the system.
Monitor account health and proactively address concerns before they threaten renewal or satisfaction.
Cultivate a pipeline of clients willing to serve as references, case studies, or site visits for prospective customers.
Track account status, renewal dates, and open issues in Salesforce.
Identify opportunities within existing accounts for additional modules, seats, or features, including KAi.
Flag qualified upsell opportunities to the Account Executive team and support the handoff with account context and relationship continuity.
Position new product capabilities to existing clients in the context of how they already use Karpel's software.
Partner with sales and marketing on planning and execution of the Karpel Annual User Group (KAUG) conference.
Encourage client attendance and participation, and help recruit clients for speaking slots, panels, or testimonials.
Gather client feedback and product requests surfaced at KAUG to relay to sales and product teams.
Lead ongoing training sessions for existing clients, including onboarding refreshers, new feature rollouts, and best-practice workflows.
Develop and maintain training materials, including guides for new features such as KAi.
Coordinate with implementation and support teams to close knowledge gaps identified through support tickets or client feedback.

Requirements

What you’ll need

3+ years of experience in account management, client success, or a similar client-facing role.
Strong relationship-building skills with the ability to manage multiple accounts simultaneously.
Comfort presenting to and training end users with varying levels of technical comfort.
Excellent written and verbal communication skills.
Willingness to travel for client visits, KAUG, and other conferences as needed.
Experience in government, public sector, or criminal justice technology.
Bachelor's degree.

Benefits

Comp & perks

Flexible work arrangements
Professional development