Karna, LLC

Contracts Operations Manager

Karna, LLC

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Oversee and manage projects within Contracts Operations
  • Enforce quality and customer service standards for external as well as internal customers; analyze and resolving quality and customer service problems; identify trends; and recommend improvements
  • Accomplish productivity targets by communicating job expectations; planning, monitoring, and appraising job results; coaching and counseling
  • Act as the POC (Point of Contact) to clients, at times, to provide support and liaison to clients for project-specific questions/answers, and to manage project deliverables and timelines
  • Review and analyze daily productivity reports and ensure the team is adhering to established KPI’s

Requirements

  • Bachelor’s Degree and related experience; experience in lieu of degree
  • Dedicated to results. Speaks and writes clearly and directly with the appropriate level of detail to communicate an idea.
  • Excellent skills in planning and continual oversight to ensure high quality product/service delivery to our clients.
  • Reaches out to colleagues and cooperates with team leads to establish an overall collaborative working environment.
  • Works continually to become a leader within Karna.
  • Demonstrates the ability to make decisions and clearly communicate the reasoning so that others can make decisions too.
  • Able to see and communicate the big picture.
  • Determines opportunities and threats through comprehensive analysis of current and future trends.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementquality assurancecustomer serviceproductivity analysisKPI analysis
Soft Skills
communicationcoachingcollaborationleadershipdecision makinganalytical thinking
Certifications
Bachelor's Degree