Customer Success Manager

KARL STORZ

Customer Success Utilization Manager ensuring customers achieve success with OR and video integration systems. Leading onboarding, training, and performance analysis to enhance surgical outcomes.

Posted 5/1/2026full-timeLouisville • Kentucky • 🇺🇸 United StatesJuniorMid-Level💰 $71,000 - $92,200 per yearWebsite

About the role

Key responsibilities & impact

Lead post-installation onboarding and project management for OR/Video integration systems.
Deliver customized education, workflow optimization, and utilization strategies for clinical teams.
Analyze usage data to drive adoption, performance, and product expansion opportunities.
Conduct Quarterly Business Reviews with executive stakeholders to review key metrics and outcomes.
Collaborate cross-functionally with sales, service, and product teams to ensure customer success.
Continuously improve onboarding materials, documentation, and training programs.

Requirements

What you’ll need

2–3 years of Operating Room, Sales, or Service experience (medical device or technical AV preferred).
Strong technical acumen and ability to translate complex systems into clear, actionable training.
Exceptional communication, organizational, and relationship-building skills.
Bachelor’s degree required (technical or healthcare focus preferred).
Passion for customer satisfaction, continuous learning, and driving measurable results.
Willingness to travel 50% up to 80% regionally.

Benefits

Comp & perks

Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
Fitness reimbursement of up to $200 annually
And much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdata analysisworkflow optimizationtraining developmentcustomer success strategies

Soft Skills

communicationorganizational skillsrelationship-buildingcustomer satisfactioncontinuous learning

Certifications

Bachelor’s degree