Case Manager, Specialty Accounts
KARL STORZ
full-time
Posted on:
Location Type: Hybrid
Location: El Segundo • California • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $38 per hour
Job Level
Mid-LevelSenior
About the role
- Manage donation orders, returns, replacements, repairs, and CTI facility orders
- Create and maintain customer accounts and ship-to addresses in SAP
- Ensure data accuracy by preventing duplicate customer records
- Review and fulfill consignment agreements and booking corrections
- Partner cross-functionally with Pricing, Accounting, Contracts, Corporate Accounts, and Medical & Scientific Affairs
- Analyze transaction data, generate reports, and identify improvement opportunities
- Support distributor tracing, commissions adjustments, and ad hoc requests
- Provide backup support to the Special Processes Case Manager
Requirements
- 4+ years in customer service, call center, or account management
- Strong communication, customer service, and collaboration skills
- Ability to multitask, meet deadlines, and work accurately in a fast-paced environment
- High attention to detail, sound judgment, and critical-thinking skills
- Comfort using office systems and standard computer applications
- Preferred Qualifications 2+ years working with customer/master data; SAP MM experience a plus
- Advanced proficiency in Microsoft Excel and Word
- Exceptional organizational and multitasking abilities
Benefits
- Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
- 3 weeks vacation, 11 holidays plus paid sick time
- Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
- 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
- Fitness reimbursement of up to $200 annually
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data accuracycustomer account managementtransaction data analysisreport generationmultitaskingSAP MMMicrosoft ExcelMicrosoft Word
Soft skills
communicationcustomer servicecollaborationattention to detailjudgmentcritical thinkingorganizational abilities