Customer Success Manager – EMEA

Kardex

Customer Success Manager supporting French-speaking customers using Kardex AutoStore’s automated storage and retrieval systems. Managing after-sales projects, service improvements, contracts, and long-term customer relationships across EMEA.

Posted 8/17/2026full-timeRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing AutoStore solutions projects, ensuring high customer satisfaction through effective problem-solving and relationship management. Proficient in preparing quotes, contracts, and presentations while embracing innovation in a dynamic environment.

Highest-signal resume keywords

Project ManagementCustomer Relationship ManagementTroubleshooting SkillsBusiness Administration DegreeFluency in English and French

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AutoStore Solutions ManagementProject DeliveryChange Request ImplementationQuote PreparationContract Management

Soft Skills

Detail-OrientedCustomer-Focused Problem SolvingCross-Functional CollaborationEffective Communication

Industry Keywords

After-Sales BusinessCustomer SatisfactionService ReportsStartup EnvironmentInnovation and Agility

About the role

Key responsibilities & impact

Manage AutoStore solutions projects in the after-sales business
Ensure seamless project delivery and a smooth transition from Sales to implementation to service
Actively support and advise customers during the after-sales phase
Maintain regular contact with and visit customers to foster relationships
Ensure high customer satisfaction through customer-focused and efficient problem-solving
Manage AutoStore after-sales projects
Identify, propose, negotiate, and implement improvements and Change Requests
Prepare quotes, contracts, and presentations for customers
Proactively market services
Identify and develop additional services based on service reports
Travel approximately 40%

Requirements

What you’ll need

Driven to thrive in a startup environment, embracing innovation and agility
Strong troubleshooting skills with the ability to resolve challenges efficiently
Detail-oriented, with a strong commitment to delivering high-quality results and meeting all customer needs
Proven ability to build effective cross-functional relationships, collaborating seamlessly across teams and departments
Business administration or technical degree in engineering or a similar field
Strong command of English
Fluency in French
Willingness to travel approximately 40%
German, Spanish, or Italian is highly preferred

Benefits

Comp & perks

Secure employment in a growth-oriented, international company with development opportunities
Comprehensive onboarding
Training programs at the Academy
Flexible flextime
Statutory vacation entitlement
Additional special leave days
Mobile working
Company pension scheme
Capital-forming benefits
Company and team events
Bike leasing
Health management