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Kardex

Field Service Engineer

Kardex

Field Service Engineer maintaining and commissioning AutoStore systems for Kardex Group. Responsible for customer site support, training, and troubleshooting with travel requirements.

Posted 7/17/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in system commissioning, troubleshooting, and customer support for automation and intralogistics systems. Proficient in creating documentation and delivering training for end users and maintenance teams.

Highest-signal resume keywords
System CommissioningTroubleshooting SkillsCustomer CommunicationTechnical Documentation InterpretationExperience in Automation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
System CommissioningTroubleshootingMaintenance EngineeringService EngineeringTechnical Documentation
Soft Skills
Customer Service MindsetIndependent Work
Tools & Technologies
AutoStoreKardex
Certifications & Qualifications
Valid Driver's License
Industry Keywords
AutomationElectromechanical SystemsRoboticsIntralogistics

About the role

Key responsibilities & impact
  • Customer site support — Maintain active customer sites to ensure the highest possible system availability and stability.
  • System commissioning — Perform commissioning and testing of all AutoStore hardware and software before customer handover.
  • Troubleshooting events — Handle customer support issues through remote ticketing and on‑site troubleshooting.
  • Documentation creation — Produce detailed documentation covering best practices, SOPs, and resolution methods.
  • Customer training — Deliver initial and ongoing training for end users and maintenance teams on AutoStore and Kardex subsystems.
  • Ramp‑up support — Assist customers during the post‑handover ramp‑up phase of new projects.
  • Travel requirements — Travel to project sites for trips of about a week; total travel 60–70%.

Requirements

What you’ll need
  • Technical Background in automation, electromechanical systems, robotics, or intralogistics (preferred).
  • Strong troubleshooting skills and ability to work independently.
  • Excellent customer communication and service mindset.
  • Ability to read and interpret technical documentation.
  • Experience with commissioning, maintenance, or service engineering is an advantage.
  • Willingness to travel frequently.
  • Valid driver’s license.

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Travel allowances