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Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Serve as the single point of accountability from the POC to full deployment and beyond.
- Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting.
- Chair weekly program stand-ups, steering committee sessions, and executive check-ins.
- Own risk identification, escalation, and resolution.
- Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement.
- Build trust and alignment with project sponsors, operations leads, and office champions.
- Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence.
- Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization.
- Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering.
- Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II.
- Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II.
- Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II.
- Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds.
- Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review.
- Define what POC success looks like and position the engagement for conversion to a full commercial deployment.
Requirements
What you’ll need- 10+ years of experience leading complex enterprise SaaS implementations or customer success programs, with P&L or program-level accountability.
- Demonstrated success managing multi-workstream deployments with 100+ end-user locations, tight deadlines, and senior customer stakeholders.
- Strong command of project governance: risk management, dependency tracking, milestone reporting, and executive communication.
- Experience directly leading and managing cross-functional teams, with full people management authority over implementation, CS, training, and support functions.
- Track record of navigating ambiguous, high-stakes situations and making sound decisions under pressure.
- Exceptional communication skills - equally effective in a steering committee with a strategic customer and an internal team stand-up.
Benefits
Comp & perks- Flexible Time Off with an encouraged 4 weeks use per year
- Company paid medical for you and eligible spouse/partner and dependents
- Paid dental and vision and eligible spouse/partner and dependents
- 401(k) with company matching
- Flexible Spending Account
- Up to 8 weeks paid parental leave
- Work-from-home stipend
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS implementationsproject governancerisk managementdependency trackingmilestone reportingdata migrationintegrationcross-functional team leadershipprogram managementcustomer success
Soft Skills
communicationstakeholder managementproblem-solvingdecision-makingtrust buildingalignmentnavigating ambiguityexecutive engagementleadershipcollaboration