Implementation Specialist

Karbon

Implementation Specialist at Karbon leading customer onboarding, data migration, and training for small to mid-sized accounting firms. Acting as a trusted partner ensuring long-term success on the Karbon platform.

Posted 5/26/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-Level💰 £43,000 - £56,000 per yearWebsite

About the role

Key responsibilities & impact

Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed.
Communicate across multiple stakeholders: Partner primarily with firm administrators and key users to align priorities, clarify responsibilities, and maintain momentum throughout the implementation.
Facilitate structured onboarding: Lead kickoff meetings, configuration sessions, and training sessions using established frameworks and playbooks, adapting delivery to customer needs.
Provide professional guidance: Guide customers on Karbon best practices for workflow setup and day-to-day usage, helping firms establish efficient and repeatable processes.
Coach through change management: Help customers prepare their teams for new processes, reinforce adoption, and address common questions or resistance during implementation.
Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness.
Identify and mitigate risks: Monitor project progress and flag potential delays or adoption challenges early, escalating risks to senior team members when appropriate.
Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback.
Deliver measurable value: Help customers achieve early wins and milestones that demonstrate value and set the foundation for long-term success with Karbon.
Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization.

Requirements

What you’ll need

You have 2-4+ years of experience in B2B SaaS Implementations
You have experience with end-to-end technical implementations
You are comfortable managing multiple customer projects simultaneously with clear priorities and organization.
You enjoy customer-facing work and are confident in facilitating meetings and training sessions with administrators and end users.
You have strong communication and presentation skills and can translate technical concepts into clear, actionable guidance.
You are consultative and curious, open to feedback, and eager to grow your implementation and advisory skills.
You have strong attention to detail and pride yourself on accuracy and follow-through.
You enjoy working with data and systems, ensuring integrity throughout migrations and configuration.
You are adaptable and resilient, thriving in environments where processes and priorities continue to evolve.
You are comfortable working remotely and managing your time independently.

Benefits

Comp & perks

Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
Flexible work hours
Commuter & work from home benefits
Home office equipment menu for you to choose how you deck out your home office
Cultural and offsite events
Learning and development opportunities
Generous parental leave
Performance based and globally benchmarked pay
Employee Assistance Program
Up to 10 wellness days (because you don't need to be "sick" to stay well)
Karbon Fun / Social Club!
Up to 5 weeks paid vacation
Work with (and learn from) an experienced, high-performing team
A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
Be part of a fast-growing company that firmly believes in promoting high performers from within

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaS Implementationsend-to-end technical implementationsdata integrityworkflow setupprocess optimizationproject managementrisk identificationchange managementcustomer onboardingExcel

Soft Skills

communication skillspresentation skillscustomer-facingconsultativeattention to detailadaptabilityresilienceorganizational skillsfacilitation skillscuriosity