Karbon

Payment Operations Manager

Karbon

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $150,000 - $170,000 per year

About the role

  • Personally manage payment reconciliation, chargeback processing flows, vendor oversight, and escalation response across Karbon's US payment flows.
  • Serve as the internal subject matter expert on Stripe — monitoring performance, troubleshooting transactions where needed, and flagging anomalies.
  • Design, document, and maintain SOPs for all payment operations functions — with a clear eye toward what can be systematized, templated, or automated.
  • Implement controls and workflows that are audit-ready and scalable as volume grows.
  • Actively identify repetitive or high-volume operational tasks and lead efforts to automate them using AI tools (including Claude) and workflow tooling.
  • Partner with Engineering and Product to embed automation into Karbon's payments infrastructure where manual processes currently live.
  • Own the day-to-day relationship with Stripe and any future payment partners — monitoring SLAs, escalating issues, and ensuring reliability.
  • Work closely with Finance to ensure payment revenue, processing fees, and margin are accurately captured and clearly communicated.
  • Build and maintain the dashboards and reporting that give leadership real-time visibility into payment economics.
  • Maintain awareness of applicable compliance requirements (PCI-DSS, ACH rules, CCPA) and ensure operational processes stay aligned.
  • Partner with Product and Engineering to surface operational insights that inform roadmap decisions.
  • Support CS and Implementation teams by providing payments expertise that improves the client onboarding and billing experience.

Requirements

  • 3–6 years in payments operations, financial operations, or fintech — with direct, hands-on experience (not just oversight through a team).
  • Strong working knowledge of US payment flows: ACH, card processing, settlements, chargebacks, and reconciliation.
  • Demonstrated experience building or significantly improving payment operations processes from scratch.
  • Familiarity with Stripe or comparable modern payment infrastructure.
  • Genuine enthusiasm for using AI tools to automate and improve operational workflows — this is a core expectation of the role, not a future aspiration.
  • Strong analytical instincts; comfortable in spreadsheets, dashboards, and data.
  • Clear communicator who can translate payments complexity for non-specialist audiences.
Benefits
  • Flexible Time Off with an encouraged 4 weeks use per year
  • Company paid medical for you and eligible spouse/partner and dependents
  • Paid dental and vision and eligible spouse/partner and dependents
  • 401(k) with company matching
  • Flexible Spending Account
  • Up to 8 weeks paid parental leave
  • Work-from-home stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payment reconciliationchargeback processingvendor oversightSOP designautomationpayment operations processesdata analysisdashboard reportingfinancial operationspayments expertise
Soft Skills
clear communicationanalytical instinctsproblem-solvingcollaborationrelationship managementattention to detailadaptabilityleadershipclient onboarding supportprocess improvement