Payment Operations Manager

Karbon

. Personally manage payment reconciliation, chargeback processing flows, vendor oversight, and escalation response across Karbon's US payment flows.

Posted 4/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $170,000 per yearWebsite

About the role

Key responsibilities & impact

Personally manage payment reconciliation, chargeback processing flows, vendor oversight, and escalation response across Karbon's US payment flows.
Serve as the internal subject matter expert on Stripe — monitoring performance, troubleshooting transactions where needed, and flagging anomalies.
Design, document, and maintain SOPs for all payment operations functions — with a clear eye toward what can be systematized, templated, or automated.
Implement controls and workflows that are audit-ready and scalable as volume grows.
Actively identify repetitive or high-volume operational tasks and lead efforts to automate them using AI tools (including Claude) and workflow tooling.
Partner with Engineering and Product to embed automation into Karbon's payments infrastructure where manual processes currently live.
Own the day-to-day relationship with Stripe and any future payment partners — monitoring SLAs, escalating issues, and ensuring reliability.
Work closely with Finance to ensure payment revenue, processing fees, and margin are accurately captured and clearly communicated.
Build and maintain the dashboards and reporting that give leadership real-time visibility into payment economics.
Maintain awareness of applicable compliance requirements (PCI-DSS, ACH rules, CCPA) and ensure operational processes stay aligned.
Partner with Product and Engineering to surface operational insights that inform roadmap decisions.
Support CS and Implementation teams by providing payments expertise that improves the client onboarding and billing experience.

Requirements

What you’ll need

3–6 years in payments operations, financial operations, or fintech — with direct, hands-on experience (not just oversight through a team).
Strong working knowledge of US payment flows: ACH, card processing, settlements, chargebacks, and reconciliation.
Demonstrated experience building or significantly improving payment operations processes from scratch.
Familiarity with Stripe or comparable modern payment infrastructure.
Genuine enthusiasm for using AI tools to automate and improve operational workflows — this is a core expectation of the role, not a future aspiration.
Strong analytical instincts; comfortable in spreadsheets, dashboards, and data.
Clear communicator who can translate payments complexity for non-specialist audiences.

Benefits

Comp & perks

Flexible Time Off with an encouraged 4 weeks use per year
Company paid medical for you and eligible spouse/partner and dependents
Paid dental and vision and eligible spouse/partner and dependents
401(k) with company matching
Flexible Spending Account
Up to 8 weeks paid parental leave
Work-from-home stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payment reconciliationchargeback processingvendor oversightSOP designautomationpayment operations processesdata analysisdashboard reportingfinancial operationspayments expertise

Soft Skills

clear communicationanalytical instinctsproblem-solvingcollaborationrelationship managementattention to detailadaptabilityleadershipclient onboarding supportprocess improvement