Community Manager
Karbon
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Own and elevate Karbon’s online community for progressive accounting professionals and firm leaders.
- Manage day to day operations, programming, and engagement of the community.
- Design and own the community programming calendar across open and customer only areas.
- Develop and run recurring programs that drive meaningful engagement.
- Partner with Customer Education and Marketing to promote community initiatives.
- Serve as the day to day owner and moderator of the community.
- Facilitate conversations, ensure welcoming and helpful atmosphere, and monitor community guidelines.
- Grow profession wide conversations and curate content within the community.
- Identify and cultivate superusers and design programs for them.
- Work with cross-functional teams to inform education, support, and product initiatives.
Requirements
- 3 to 5 plus years in online community management or a closely related role in B2B SaaS, ideally working with professional or technical audiences.
- Proven experience owning a community or large program day to day, including programming, moderation, and engagement.
- Strong facilitation skills with a track record of keeping online spaces constructive, inclusive, and on topic.
- Comfortable building and managing a programming calendar and showing up consistently in the community.
- Experience collaborating with cross functional teams such as Marketing, Customer Success, Product, and Events.
- Ability to use community and product analytics to inform decisions and to communicate impact to stakeholders.
- Excellent written communication skills, with a tone that is clear, warm, and approachable for accountants and firm owners.
- High emotional intelligence and judgment, especially when handling sensitive topics or member issues.
- Experience with community platforms such as Gainsight and Circle, or similar tools, and interest in evaluating and improving our setup over time.
Benefits
- Flexible Time Off with an encouraged 4 weeks use per year
- Company paid medical for you and eligible spouse/partner and dependents
- Paid dental and vision and eligible spouse/partner and dependents
- 401(k) with company matching
- Flexible Spending Account
- Up to 8 weeks paid parental leave
- Work-from-home stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
online community managementprogrammingmoderationengagementcommunity analyticsprogram calendar managementcontent curationfacilitation
Soft skills
strong facilitation skillsemotional intelligencejudgmentwritten communicationcollaborationinclusivityconstructive communication