Onboarding Support Specialist
Karbon
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Consolidate and import data, along with QA review
- Create and edit customer templates
- Prioritize and manage requests, including updating requesters and ticketing system on task completion
- Complete customer and or project account setup and tracking
- Assist with customer report requests; consolidate final reports for uploading in various systems
- Verify and validate customer’s information for offboarding
- Remove customer information from systems
- Assist the sales, customer success, and services teams with contact management where needed
- Assist with customer business review preparation
- Follow up on customer survey requests
- Support customer education content creation
- Assist with other projects and initiatives as required to meet/exceed Karbon’s business objectives
Requirements
- 1+ years related work experience (or equivalent)
- 1-2 years of customer service experience
- BSIT preferred
- Excellent facility in the English language, both oral and written
- Experience in B2B account management, client services or comparable role
- Keen attention to details & ability to work through complex problems using creative solutions
- Good project management skills
- Ability to distill complex issues into easy to understand recommendations that can be conveyed in writing & verbally
- Highly motivated and self-directed
- Advanced knowledge of Google Suite and MS Office applications, especially Excel
- Basic familiarity with Internet technologies (HTML, FTP, cookies, web beacons, etc.)
Benefits
- Global Medical Insurance: Coverage Limit - $1M for you and up to three eligible dependents.
- Work-from-home allowance
- Rice subsidy
- Meal allowance per working day
- Laundry allowance
- 15 paid time off days per year (which includes 5 Karbon Days per year)
- 7 Sick leave days per year
- Internet and work-from-home subsidy
- Discretionary bonus program
- Flexible approach to work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data consolidationdata importQA reviewcustomer template creationcustomer report preparationinformation verificationproject account setupB2B account managementproblem-solvingproject management
Soft skills
attention to detailcommunicationcreativityself-motivationorganizational skillscustomer serviceteam collaborationwritten communicationverbal communicationtime management
Certifications
BSIT