Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships.
Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM.
Work strategically with the Company's GTM team throughout the entire customer lifecycle.
Presenting Karat's technical solution to prospects as the subject matter expert.
Architecting and implementing the initial Karat interview framework for each new enterprise client.
Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance.
Designing and delivering executive-level training sessions for client stakeholders.
Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships.
Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients.

Requirements

7+ years of professional work experience in one of the following: Strategic technical account management, client success engineering, or solutions/deployment engineering, OR; SaaS/technical/financial services consulting with a focus on technical implementation
Demonstrated success as a strategic advisor during client onboarding; able to build trusted rapport, make thoughtful recommendations, and guide clients through complex implementation processes
Experience directly engaging with C-Suite executives in a client-facing capacity
Strong working knowledge of SQL
Client-facing experience with technical customers required.

Benefits

Employer-sponsored healthcare (100% premium coverage for employees and 75% premium coverage for eligible dependents)
100% employer-paid Short-Term Disability, Long-Term Disability, and Standard Life Insurance
Optional Life Insurance available
Flexible Savings Account (Healthcare)
401(k) match of 4%
Vacation: flexible policy for salaried employees and three (3) work weeks available for hourly employees per year
Wellness (Sick & Mental Health): three (3) work weeks available per year
Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year
Other: Bereavement, Jury Duty, LOA, etc. available as-needed
U.S. Parental Leave: 24 weeks (16 weeks: full-out, full pay and 8 weeks: “Karat Phase-Back” 20 hours per week, full pay)
U.S. Holiday Schedule available: 10 days
Karat Summer Break: 5 days - July
Karat Winter Break: 5 days - December

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLtechnical account managementclient success engineeringsolutions engineeringSaaS consultingtechnical implementationperformance data analysisassessment metrics calibrationinterview framework architectureexecutive-level training design

Soft Skills

strategic advisingrelationship buildingcommunicationrecommendation makingguidance through implementationtrust buildinganalytical thinkingcontinuous improvementcollaborationpresentation skills