Karat

Senior Deployment Engineer (United States)

Karat

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

Senior

Tech Stack

SpringSQL

About the role

  • Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships.
  • Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM.
  • Work strategically with the Company's GTM team throughout the entire customer lifecycle, including:
  • Presenting Karat's technical solution to prospects as the subject matter expert,
  • Architecting and implementing the initial Karat interview framework for each new enterprise client,
  • Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance,
  • Designing and delivering executive-level training sessions for client stakeholders.
  • Analyze complex performance data and calibrate assessment metrics in collaboration with Karat's Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships.
  • Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients.

Requirements

  • 7+ years of professional work experience in one of the following:
  • Demonstrated success as a strategic advisor during client onboarding; able to build trusted rapport, make thoughtful recommendations, and guide clients through complex implementation processes
  • Experience directly engaging with C-Suite executives in a client-facing capacity
  • Strong working knowledge of SQL (will be tested)
  • Client-facing experience with technical customers required
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