Kaplan Test Prep

Client Success Manager

Kaplan Test Prep

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $31,200 - $78,647 per year

About the role

  • Implement processes to facilitate effective relationship management with partners within mid-revenue generating supplemental accounts
  • Act as the primary known point of contact for stakeholders within the portfolio
  • Develop and deploy tailored engagement plans for different tiers of accounts
  • Manage the renewal cycle of assigned accounts through email and call cadence
  • Ensure the seamless delivery of customer contracts, identifying opportunities for additional product offerings
  • Conduct regular reviews of accounts to identify risks and opportunities, providing actionable feedback
  • Collaborate closely with assigned salespeople to develop and execute growth plans for each account
  • Proactively solicit and leverage partner feedback to identify cross-sell and upsell opportunities
  • Utilize various data sources to assess the engagement score for the portfolio of accounts

Requirements

  • Bachelor's Degree, Business or related field, or Associate’s Degree with four years of experience
  • 4+ years of experience working in customer experience, account management, or program management with a large portfolio of accounts
  • Process management
  • Attention to detail
  • Customer relationship management
  • Strategic analysis
  • Cross functional collaboration
  • Matrix management
  • Excellent presentation skills
Benefits
  • Remote work provides a flexible work/life balance
  • Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
  • Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
  • Comprehensive health benefits new hire eligibility starts on day 1 of employment
  • Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process managementcustomer relationship managementstrategic analysisaccount managementprogram management
Soft Skills
attention to detailcross functional collaborationmatrix managementexcellent presentation skills
Certifications
Bachelor's DegreeAssociate’s Degree