Actively communicate with companies, institutions, and students in a professional and timely manner
Ensure all billing is complete, accurate, timely, and up-to-date
Manage aging of accounts and reduce impact to the organization’s bad debt
Send billing to companies, institutions, students, and sponsors to secure funding
Partner with other Kaplan and Purdue Global support teams to provide accurate responses to inquiries regarding products and services offered to companies, institutions, and students
As necessary certify Military students’ eligibility using their respective process. (i.e., Vocational Rehabilitation, Go Army Education, Air Force, Marines, Navy, etc.)
Organize workload to successfully follow-up on all queues and assigned department-shared email accounts
Assist in the development and documentation of departmental Statements of Processes
Troubleshoot problems identified and improve processes that benefit Kaplan, companies, institutions, and students
Assist the Accounting Department in resolving deposit issues for month-end

Requirements

Associate’s Degree in Business, Communications, or Accounting required, bachelors degree preferred.
2 years in Collections, Accounts Receivable or Customer Service or other customer/client servicing role required.
Microsoft Word-Intermediate
Microsoft Excel-Beginner
Experience using Google Sheets and Google Docs
Excellent Customer Service, problem-solving skills
Polished and professional telephone manner
Proven analytical skills with a passion for details and "digging in"
Able to manage multiple tasks simultaneously with superior attention to detail
Ability to work as a team to achieve goals
Ability to organize and work with large amounts of complex information
Ability to establish rapport and work efficiently with all team members serving various functions
Strong communication skills with the ability to present analysis and findings in both verbal and written formats
High-degree of maturity, diplomacy, and professionalism
Self-starter and independent thinker who has the desire to work in a fast-paced organization

Benefits

Remote work provides a flexible work/life balance
Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Comprehensive health benefits new hire eligibility starts on day 1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Accounts ReceivableCollectionsBillingProblem-solvingAnalytical skillsCustomer ServiceDocumentationProcess ImprovementMicrosoft WordMicrosoft Excel

Soft skills

CommunicationAttention to detailTeamworkOrganizational skillsProfessionalismDiplomacySelf-starterIndependent thinkerTime managementInterpersonal skills

Certifications

Associate’s DegreeBachelor’s Degree